Return and Refund Policy

Thank you for shopping at Couch & Chairs. Please read our Return and Refund Policy carefully before placing an order.

1. Customized Products Policy

NO RETURNS are accepted on customized products once an order has been confirmed and placed into production.

2. Circumstances for Claiming a Refund

Refunds can be claimed strictly under the following circumstances:

  1. Pre-Delivery Damage: In case of any damage to the Product before delivery.
  2. Delivery Delay: In the event of a delay in delivery of the Product even after 60 days of placing the order.

3. Refund Processing Timeline

Eligible refunds shall be processed within 10 working days from the date of approved cancellation or receipt and inspection of the returned Product. Refunds will be credited back to the original method of payment.

4. Limitation of Liability

The Seller shall not be liable for any damages or losses arising from the use of the Product, except to the extent caused by the Seller's gross negligence or direct breach of this Agreement.

5. How to Request Assistance

If you believe your order qualifies for a refund under the terms above, please reach out to our support team with your order invoice and photographic evidence:

  • Phone / WhatsApp: +91 8866901472 / +91 7984496244[cite: 1]
  • Email: [email protected][cite: 1]